DCS TELECOM is a telecommunications system integrator committed to providing the highest quality products and services that meet and exceed customer expectations. As an ISO 9001:2015 certified organization, we maintain rigorous quality management standards across all aspects of our operations.
We are dedicated to:
The achievement of this quality policy involves every member of our organization. Each employee is individually responsible for the quality of their work, contributing to a continually improving working environment for all team members.
Leadership Accountability: Our CEO retains ultimate responsibility for the Quality Management System, with routine operations managed by the Human Resources and Administration Manager.
Policy Communication: This policy is provided and explained to each employee through Human Resources and communicated to suppliers and vendors through the Administration Manager.
Our Quality Management System is designed to achieve the following objectives:
Maintain an effective Quality Assurance System that fully complies with International Standard ISO 9001:2015 while meeting customer quality expectations.
Deliver all projects according to specifications, on time, and within budget, ensuring complete customer satisfaction.
Foster high-performance operations based on teamwork, collaboration, and shared accountability.
Utilize standard and correct tools with proper test equipment parameters for all testing and installation activities.
Implement continuous quality monitoring throughout all installation and implementation activities.
Provide comprehensive on-the-job training for all trainees and team members to maintain technical competency.
Create and maintain accurate, complete site documentation and project records.
Execute follow-up actions to ensure compliance with established quality standards.
Ensure full compliance with relevant regulatory, statutory, and safety requirements across all operations.
Continuously endeavor to maximize customer satisfaction with all provided services.
Maintain technical competency through ongoing research and development enhancements to current operations.
DCS TELECOM is committed to delivering the highest quality in:
Our commitment extends across the entire customer journey, from initial consultation through long-term support, ensuring we consistently meet and exceed customer expectations.
This Quality Policy is reviewed regularly to ensure continued relevance and effectiveness in supporting our business objectives and customer commitments.
Effective Date: January 1st, 2018, Last Reviewed: [November 1st, 2025]
Approved by:
Essam Khalil, Chief Executive Officer, DCS TELECOM INC.
This Quality Policy is aligned with ISO 9001:2015 Quality Management System requirements and represents DCS TELECOM’s commitment to excellence in all aspects of our telecommunications and IT services.