General Terms & Conditions for Global EPAK KU-Band Services:
Contract Terms:
Contracts duration is 36 Months.
At the end of the subscription the contract is automatically renewed for further 12 Months, unless the customer terminates the contract in writing with 3 Months prior notice.
In case of hardware leasing; The ownership of the VSAT DSi9 and all other equipment came with it remains with EPAK®.
Buy out option for hardware can be offered after 24 Months of Service
Charges:
A security deposit of €5.000,- is payable to run the service at start of the contract.
Monthly prepayment on 15th of current month for the next month.
All hardware are offered EXW Leipzig – Germany, shipment and installation will be quoted and charged separately.
All prices are net prices. Local VAT or any other taxes can apply where applicable.
Addons that we can offer with our solution:
Telemedical Maritime Health Assistance:
Medical advice and support for sudden illness or injuries at sea. Assistance available 24/7 at any location through satellite connection.
Redundant Maritime Antenna:
Using a dual Maritime VSAT systems not only reduces the risk of signal blockages at high-seas but also increases the availability of your satellite link. The switch from one antenna to the next is made fully automatically for an always-on-internet at sea connection.
Network Management:
Network management for multiple users at vessel.
Broadband data/voice/video prioritization
Hotspot Management
Access for crew and guests
Ticketing system
VoIP
Dual Band: Switch from KA-Band to KU-Band and vice versa seamlessly:
Keep your options open.
EPAK maritime Satcom antennas can be adjusted for satellite services either in Ku- or in Ka Band.